Useful Resources
White Papers
This white paper explains fundamental basis of RAM in the context of biometrics; it is intended to be used as a guideline on what to consider and how to formulate base requirements and how to evaluate real-world performance metrics in order to support end-user business objectives. We conclude with a list of clear-cut advantages for different type of customers when RAM is seriously taken into account in planning and implementing a management program for biometrics solutions.
International and National Guidelines and Recommendations
- ICAO
- TSA, Airport security, The Transportation Security Administration (TSA), “GUIDANCE PACKAGE, Biometrics for Airport Access Control”. (ref. 3.2 OPERATIONAL AVAILABILITY). http://www.tsa.gov/assets/pdf
- The Biometric Web Services project: http://www.nist.gov/itl/iad/ig/bws.cfm
- Information Technology Infrastructure Library (ITIL): http://en.wikipedia.org/wiki/ITIL#Service_Level_Management
- The Construction Property Services Industry Skills Council in Australia (CPSISC), “Monitor biometrics equipment/systems” (ref. ELEMENT, PERFORMANCE CRITERIA).http://www.cpsisc.com.au/projects/Biometrics%20Project/
Other relevant resources
- List of Biometric metrics, www.whatmetric.com
- Intelligent device management: http://en.wikipedia.org/wiki/Intelligent_device_management
- Telematics: http://en.wikipedia.org/wiki/Telematics
- Gartner Magic Quadrant for Application Performance Monitoring (APM), 18 February 2010
- Gartner Magic Quadrant for Event Correlation and Analysis (ECA), 13 December 2010
- Gartner Magic Quadrant for Security Information and Event Management (SIEM), 12 May 2011
Babak Goudarzi Pour
