Why airports move to the cloud and the Internet-of-ABC eGates

BioUptime

Internet of ABC eGates and Kiosks, BioUptime
Airports’ new cloud’s-eye view on infrastructure management is beginning of Internet-of-ABC eGates and Kiosks.

This wasn’t a mature option a few years ago; it’s now happening. Driven by metrics, early-mover CIOs like Michael Ibbitson at London Gatwick airport are moving their IT-processes to the cloud. The cover story, ‘Head in the cloud’, of a recent (June 2014) issue of Passenger Terminal World throws light on cloud technology’s impact on airport management.

‘82% of airports are either evaluating cloud services or have major cloud programs underway’, the story reports citing SITA’s 2013 Airport IT Trends Survey.

Why airports move to the cloud?

The metrics and targets are clear. Some of the reports’ findings speak for themselves:

  • IT hardware costs reduction by up to a third
  • Energy saving of 80% vs. running on-site data centers
  • Expanding flight capacity (flights per hour)
  • Raising aircraft arrival and departure on-time accuracy
  • Improving…

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OBL to lead new international OASIS standard for Web Services-based operational monitoring of biometric devices and services

BioUptime

OASIS Open, Web Services-based Operational Monitoring and Reporting

Today, OASIS Open assigned Optimum Biometric Labs to lead a new international standard for Web Services-based operational monitoring and reporting of biometric devices and services. This couldn’t be more timely. For 2014, we envisioned a yet closer merger of biometric technologies and ‘Internet of Things’. The background: beside observing the trends for more than a decade, we assumed our pioneering and contributing role for this to happen had a good chance to becoming accepted and formal. We sensed the time was finally ripe to raise the awareness and equip the biometric customers with the framework and tools with which they could use a common language to set minimum quality requirements and to deploy associated monitoring and management.

We think this is truly essential news not only for the end-user community but also a significant milestone and a step forward for the industry to progress, expand, and offer new business models to monetize service agreements to complement their…

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The Biometrics Performance Simulator, available at Julian Ashbourn’s Biometrics Research website

Here is an announcement from Mr. Julian Ashbourn regarding launch of a free to use tool Biometrics Performance Simulator:

A new utility – The Biometrics Performance Simulator – has been posted on the Biometrics Research website at http://biometrics.zzl.org which you might find very interesting. It demonstrates the issue of equivalence of performance across nodes and has various selectable parameters which will enable you to emulate and visualise a wide variety of situations. It also has an integral graphing engine, enabling you to easily produce visualisations for reports etc. You may download and use this software freely and without restriction. It is supplied as is with no warranty, implied or otherwise. When you become familiar with its use, you may like to join the Biometrics Research forum in order to discuss the implications that it unveils. Similarly, if you have any thoughts on how it may be enhanced in the future, do let me know via the website.
Kind regards to all,
Julian

Afterwards Julian has updated the site with two additional tools:

I have posted a third utility on the Biometrics Research website [ http://biometrics.zzl.org/utilities.html ] which illustrates the importance of template quality and variability, especially with respect to blanket threshold levels. It also makes a useful distinction between arbitrary threshold levels and matching criteria based upon individual templates.

The three utilities, together, form a useful little suite with which to discuss and understand the use of a biometric in real world scenarios. They will be especially useful for training purposes or to formulate the right questions for system designers. If you have any questions or observations in this context, please let me know.

Regards to all,

JA

 

‘There’s A Metric for That’: How ‘Big Data’ Impacts Biometrics Market and Industry

Big Data for Biometrics

CIOs and CTOs like it; Enterprises like it; Startups like it; Investors like it; Researchers like it; Users like it. They invest in it, promote it, deliver it, research in it, refine it, and use it [ex. 1-12]It is our time’s most profound machine to explore with; to explore everything. Now, why should the biometrics market and industry take a closer look at it? Read on and Welcome to The Era of Big Data and Metrics!

Hype, Hope, or History goes Mainstream

The hype aside, it has been there for years: Big Data and its use cases. For ages, the diversity and scale, not to mention the necessity, of its applications and advantages have been tremendous: Aerospace industry has used it to monitor and protect spacecrafts and crews; Formula One teams have applied it to optimize car performance and racing strategies; Rotating machine industry has implemented it to predict and prevent machine part failures. Limitless examples of Big Data can be given in multiple sectors, markets, and fields with totally different kinds of business objectives.

It has become increasingly obvious that applications of Big Data are expanding immensely: from mining the social web to maximizing efficiency of green-tech’s smart-grids; from ocean observation to The Human Brain Project and to human genome projects; from personal fitness and health monitoring to Hans Rosling’s moving bubbles that visualize global trends… the list can go on and on. Primary drivers for this transformation to mainstream, according to IDC’s annual study, are decreasing cost in storage, increasing connectivity (e.g. cloud), sensors, data capture and analysis tools. And then, there is the vastness and variety of data: 1.8 zettabytes in 2011 and growing exponentially; see IDC’s report “2011 Digital Universe Study: Extracting Value from Chaos” or see its infographic. Last but not least, what I would add to IDC’s analysis is birth of new metrics on daily-basis and in everywhere.

Big Data in the Big Picture…

First of all, allow me put forward my hypothesis: I think Big Data may very well be our single most meaningful IT activity and that it is maturing alongside the human evolution set to approach our most fundamental questions; in particular, the biggest of them all: “The Mystery of Consciousness” (via e.g. modeling the human brainmetrification of consciousness in systems). In a philosophical sense, everything is Big Data because everything is information/signal processing. In a technical sense, IDC’s “Digital Universe study” defines it clearly (which is by the way a good candidate for consensus-building across fields):

“Big Data Is Not the Created Content, nor Is It Even Its Consumption — It Is the Analysis of All the Data Surrounding or Swirling Around It.”

…and in Biometrics

Thus, let’s agree on the following: biometric features, templates, or even any kind of transactional data (whether synthetically generated or as result of any application usage) by themselves are not Big Data.

In the broadest sense, Big Data in Biometrics is the collection and analysis of biometrics-related data of many sorts for completely diverse purposes and properties such as reliability, availability, maintainability, security, usability, performance, prediction, prevention, detection, visualization, and so forth and so on.

In other words, in any biometric-based application, Big Data is about extracting streams from one or more data points and making sense of those data streams; e.g. drive valuable metrics to support business goals. Examples of biometrics-related data are general or vendor-specific system-events or diverse types of performance and environmental metrics/data (e.g. a verification reject, transaction time, temperature, noise) and many more.

Value-Add Expressed in ROI

Biometric devices, systems, and applications are no exception for Big Data. Quite the contrary, they are perfect candidates to use it. Here is why:

  • Their fundamental properties get affected by real-world factors such as 1) Human factors, 2) External environmental conditions, 3) System related issues [ref. 1]
  • They can generate real-world transactional data (i.e. events, data, metrics) that can be fed into Big Data tools
  • In return, they need their fundamental properties improved, optimized, preserved, etc (e.g. to have their reliability, availability, maintainability, or performance maximized)

Now, in order to motivate and engage your customers or your team to understand value-adds of Big Data in your business case you should be able and confident to present to them tangible numbers via Return on Investment (ROI) calculations. See for example this simple yet advanced ROI calculator that my company has released. It looks at different types of operational costs to then produce ROI numbers by implementing a Big Data tool and Best Practices in order to reduce those costs.

Use Cases

I will give you a few simple and practical examples with regards to the properties of Big-Data-in-Biometrics that I mentioned above. For these examples, let’s assume this scenario: you either have just a few or tens-of-thousands biometric capture devices spread over several geographically remote sites and you have the data collection and analysis tool needed for the job.

  • Availability and Visualization: Your goal is to minimize downtime. The metric requirement you want to meet is Operational Availability (Ao) set in your SLA contract [ref. 2]. You also want your Operation and Support Center to easily and instantly see what devices are down. You have your devices to send regular heartbeats to the Big Data tool and it elegantly visualizes availability of your devices on a smartphone, a monitor, a big screen, or all of them.
  • Maintainability: Your goal is to minimize service needs and maintenance costs. The metric requirement you want to meet when resolving issues is Maximum-Time-to-Recovery. You have the vendor-claimed device reliability metric Mean-Time-To-Failure (MTTF). You track operational hours of all your devices by the Big Data tool and set it to notify you before the MTTF has reached so that you can optimize your preventive or schedule maintenance. This way, you not only can better choose and implement your maintenance strategy (e.g. skip the costly corrective/reactive maintenance type) but you also can minimize potential downtime.
  • Reliability: Your goal is to measure operational reliability of your devices. The vendor-claimed metric (and stated in SLA) you want to verify is either Mean-Time-Between-Failure (MTBF) or Mean-Time-To-Failure (MTTF). You are a group of customers using this type of device and you all need this verification for your SLA contracts. You have your devices to send regular heartbeats to the Big Data tool that registers device failures and calculates the metric.
  • Performance and Usability: Your goal is to measure and compare operational performance/usability between your devices distributed over different locations and user groups. Your metrics are reject rate, failure-to-acquire rate, and transaction time and you have set their corresponding baseline levels using obtained/recommended by the vendors. Your devices stream their transactional data to the Big Data tool. You can 1) view the metrics in real-time 2) have alerts sent to you when thresholds are exceeded 3) get on-demand or periodic device comparison reports.
  • Prediction and Prevention: Your goal is to predict and prevent template aging (or an escalating false reject rate). The Big Data tool is equipped by a specialized prediction algorithm that uses diverse streams of transactional data to pinpoint the issue as an estimate and formatted in time or nr. of transactions.
  • Detection and Security: Your goal is to detect a security breach type (e.g. imposter attacks). You have identified a number of potential vulnerability points that you monitor by your Big Data tool. Configurable alerting rules and messages can be either sent to the system admin or directly to the user.
  • Product Improvement and After-Sales Offerings: since 2003 we have been promoting [also ref. 2] the concepts of making use of real-world feedback (data and stats) to help R&D teams making better products and also to enhance after-sales support. Now in 2012, I am delighted to quote McKinsey’s recent report:

Finally, big data can be used to improve the development of the next generation of products and services. For instance, manufacturers are using data obtained from sensors embedded in products to create innovative after-sales service offerings such as proactive maintenance (preventive measures that take place before a failure occurs or is even noticed).

Market Drivers and Challenges

Although not a complete list (everyone can contribute by leaving comments), here is how I divide it:

Customer demands: Let’s coin this term: There’s A Metric for That. For, if there is a metric for that then not only there is a customer need for that but also there is an industry-wide language for that to be communicated and used between the market and industry (via e.g. Service Level Agreements, SLAs).

Rise of the Big Data tools:

  • Product category definition: Here is how I define it: Big Data tools for biometrics collect and analyze varying types of biometrics-related data to help to achieve diverse business objectives.
  • Standardization: There are parts such as terminology and data capture interface that when standardized simplify for everyone.
  • Diversification: tools from different vendors can coexist, be utilized (even in complementary roles in certain deployments), and constantly evolved.

Now they’re talking, biometric devices go TCP/IP…: A walk around the recent security show ISC West 2012 in Las Vegas clearly demonstrated that majority of biometric products for physical access control and time and attendance applications are now network-based (see my pictorial coverage).

…and, there is a new standard for connectivity: Speaking of increasing connectivity of biometric sensors, if disseminated well, we are going to see lots of WS-BD enabled devices in the marketplace. The NIST WS-BD Team (Web Services – Biometric Devices) recently published NIST Special Publication 500-288 – Specification for WS-Biometric Devices (see: http://bws.nist.gov).

Staffing: Personnel with Big Data and deep analytic know-how will be needed. McKinsey’s report forecasts:

By 2018, the United States alone could face a shortage of 140,000 to 190,000 people with deep analytical skills as well as 1.5 million managers and analysts with the know-how to use the analysis of big data to make effective decisions.

‘Champions of Big Data’, dedicated teams within organizations: In the age of Big Data and Metrics every organization should build a Big Data team to champion the culture of “Think in Metrics”. As ComputerWorld article indicates, role of CIOs and IT managers will advance more towards driving business rather than only keeping infrastructure up and running. I have, in my reference portal for metrics WhatMetric.com, proposed Chief Metrics Officer, CMO, as a key function for any organization and enterprise.

Privacy, security, and more: Big Data like any other tool is neutral and can be misused, altered, hacked, illegally accessed and shared and so forth and so on. Regulations and policies have to be in place for successful implementations.

What to Envision

Applications of Big Data in Biometrics like the few I described above (whether or not new or already deployed in some projects) will grow in flavors and numbers. Beyond what already exist, here is what I expect to discover in near-term:

  • 5 published case studies/use cases of Big Data for Biometrics
  • 5 competing/complementing vendors with Big Data know-how and commercial-off-the-shelf (COTS) tools
  • 5 new useful metrics for the Operations and Maintenance Center

Can the question “How ‘Big Data’ impacts biometrics market and industry” be answered in established metrics? most certainly, and those well-known metrics should be compiled by their specialists, the market and industry analysis companies. I sincerely hope and look forward analysts soon see the logics to publish the reports.

What do you expect to see? Your thoughts and comments are most welcome. By the way, Happy World Metrics Day (WMD), its June 16 every year [via ref. 5].

References:

Examples:

  1. Taking Small Steps to Big Data, The Wall Street Journal, CIO Journal, by Michael Hickins
  2. Tech’s Next Billion Dollar IPOs, Forbes, by Dave Feinleib
  3. Predictive Startup Recorded Future Raises $12M From Balderton And Google Ventures, TechCrunch.com, by Anthony Ha
  4. Microsoft strikes deal with 24/7, promises to ‘redefine’ customer service, Engadget.com, By Donald Melanson
  5. CIOs Should Know: H-P Investing in Big Data, The Wall Street Journal, CIO Journal, by Clint Boulton
  6. Apptegic Uses Big Data Analysis To Help Companies Retain And Upsell Their Customers, TechCrunch.com, by Ryan Lawler
  7. America’s CTO Todd Park is Giving Away Really Big Data, TechCrunch.com, by Semil Shah
  8. This Man Could Rule the World, Popular Science, by Gregory Mone
  9. A “Complex” Theory of Consciousness, Scientific American, by Christof Koch
  10. Ocean Observatories Initiative (@oceanobserv)
  11. Gapminder, a fact-based worldview project for sustainable global development, Hans Rosling
  12. The Human Brain Project, A Countdown to a Digital Simulation of Every Last Neuron in the Human BrainScientific American, by Henry Markram
  13. The Brain, The Connections May Be the Key, Discover Magazine, by Carl Zimmer

 Want to broaden your reading on Big Data, here are some recent articles:

Just released: Best Practices in Biometrics Performance Monitoring Programs

It all started, back in 2002, as an ambitious master’s thesis project performed by the co-founders of Optimum Biometric Labs and presented at the Biometric Identification short course at the UCLA Extension held by Dr. James L. Wayman.

Almost 10 R&D years later in a convergence area between several IT disciplines (e.g. biometrics, application performance monitoring, event correlation and analysis), Optimum Biometric Labs packages and releases its know-how and experience in this Best Practices in Biometrics Performance Monitoring Programs.

This Best Practices is concerned with the use of standards, methods, processes, frameworks, and IT tools to support end-users’ and businesses’ expectations associated with Reliability,AvailabilityMaintainability, and Performance of biometric-based verification and identification systems and applications.

Biometrics Performance Monitoring (BPM) is using real-time data to detectdiagnose,report, and recover issues, or potential issues, in order to ensure that end-customers’ business goals and requirements are met or exceeded.

“We want to celebrate our 10 years progress in Biometrics Performance Monitoring by sharing our know-how with the biometric industry and the end-user community. I think the time is finally right to raise the awareness and bring focus in this important (but until now unclear) area because customers in the market for biometrics should be demanding higher quality of biometrics systems, applications, and services (in terms of Reliability, Availability, Maintainability, and Performance) while keeping the operational costs (such as downtime, maintenance, malfunctions) at a minimum.”, says Babak Goudarzi Pour co-author of this work, CEO and a BPM Evangelist at Optimum Biometric Labs.

Dedicated Web Portal

For the purpose of world-wide dissemination of and collaboration in this Best Practices, Optimum Biometric Labs has launched a dedicated web portal where the Best Practices document and a number of useful supporting material can be found: www.BiometricsPerformanceMonitoring.Org

Creating a new product category

With introduction of this Best Practices, Optimum Biometrics Labs wants to formally create a new category of products called Biometrics Performance Monitoring (BPM) tools. “We haven’t invented the concept, but we have developed it along with the first specialized, stand-alone, and off-the-shelf software tool in the market for managing the concept (see BioUptime)”, says Babak Goudarzi Pour.

He further emphasizes: “We greatly welcome competition and collaboration to expand this opportunity and discipline. In the market place any given biometric deployment is in fact mission critical when it needs to perform its task for its users and business owner; whether that installation is an Automated Border Control system or a biometric school lunch system”.

New On-Site Course, Book yours at BCC 2011

In conjunction with this release the company now offers this Best Practices as an on-site short course (starting from October 31) which will be brought to customer’s workplace or any preferred location. That this course is on-site has many attractive advantages:

  • Cost (and time) savings by eliminating participant (e.g. employees) travel expenses
  • Convenient location access and time flexibility to fit employees’ schedule
  • Option to have room for a greater number of participants
  • Allow for open discussions among participants (e.g. employees)

For interested companies and organizations, there are two simple ways to book this lecture:

  1. By meeting us at BCC 2011 in Tampa, FL (September 27-29), we are at Booth # 211 with our partner AFIS and Biometrics Consulting Inc. Babak will go around to meet with vendors and to share a ticket with QR-code for easy access to the lecture’s information page and for registering early interest from smart phones and tablets.
  2. By contacting Babak Goudarzi Pour: Phone (USA): +1 714 609 4815, Phone (Sweden and Europe): +46 707 404 623, Skype: random_precision

About Optimum Biometric Labs: Founded in 2003 in Sweden, Optimum Biometric Labs develops, markets, and sells BioUptime which is a monitoring software for supervising infrastructure reliability, availability, maintainability, and performance. BioUptime monitors critical hardware and software elements and subsystem components such as biometric capture devices, applications, services, usage, and more. The product’s key benefits enable customers to 1) measure, meet and exceed service level agreements 2) reduce maintenance and operational costs, 3) maximize operational performance, reliability, and availability. Optimum Biometric Labs also specializes in biometrics and BioUptime-related professional services.

Book Your New On-Site Course: Best Practices in Biometrics Performance Monitoring Programs


Overview

Customers in the market for biometrics should be demanding higher quality of biometrics systems, applications, and services (in terms of Reliability, Availability, Maintainability, and Performance) while keeping the operational costs (such as downtime, maintenance, malfunctions) at a minimum.

After almost 10 R&D years in a convergence area between several IT disciplines (e.g. biometrics, application performance monitoring, event correlation and analysis), Optimum Biometric Labs has packaged and released its know-how and experience in this Best Practices in Biometrics Performance Monitoring Programs. This course looks at the use of definitions, standards, methods, processes, and IT tools to support end-users’ and businesses’ real-world expectations associated with ReliabilityAvailabilityMaintainability, and Performance of biometric-based verification and identification systems and applications.

Course Schedule
Part one:

  • What is Biometrics Performance Monitoring?
  • Why is Biometrics Performance Monitoring needed?
  • Informative standards and their relevance
  • Three distinct goals of Biometrics Performance Monitoring
  • Five steps towards implementing and adopting a successful Biometrics Performance Monitoring (BPM) program
  • What is Service Level Agreement (SLA) and why is it important? what does and should it content?
  • How to estimate biometrics operational costs

Part two:

  • Market overview
  • Functions of general Biometrics Performance Monitoring (BPM) tool
  • Properties of general Biometrics Performance Monitoring (BPM) tool. How to evaluate IT tools for Biometrics Performance Monitoring?
  • Relationship between units/elements, events, alerts, and metrics
  • Interface between the biometric system and the Biometrics Performance Monitoring (BPM) tool, Overview of BPM Application Programming Interface (API)
  • What are the right questions to be asked in a BPM program? and their answers
  • Case study of a DHS-sponsored project involving 6 different vendors’ products
  • Questions/discussions

For which type of organizations: Biometrics end-customers, Maintenance & support centers, Prime contractors and system integrators, Biometric vendors, Standardization bodies, Biometric fora and associations

For who: CIO, CSO, CTO, Product Manager, Sales Manager, IT / System Administrator, Operations and Support staff, System Architect, Biometric System Developer

Dates and time: Any suitable date and time

Duration: Approximately 2 hours

Location: This is an on-site course, we bring this course to your workplace, i.e. your preferred location (please note that for locations outside of the United States travel expense of the Lecturer will be invoiced upon prior agreement). That this course is on-site has many attractive advantages:

  • Cost (and time) savings by eliminating participant (e.g. employees) travel expenses
  • Convenient location access and time flexibility to fit employees’ schedule
  • Option to have room for a greater number of participants
  • Allow for open discussions among participants (e.g. employees)

Number of participants/attendees: unlimited

Course material: Lecture notes in digital format will be distributed in advance. These notes are for participants only and are not for sale.

Fee: $1995

Coordinator and Lecturer: Babak Goudarzi Pour, Co-founder, CEO & BPM Evangelist at Optimum Biometric Labs

Book your on-site course: Best Practices in Biometrics Performance Monitoring Programs

 
 

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